Find answers to commonly asked questions below. If you have an inquiry about a specific product or would like to share your comments, please visit our Contact Us page.
What is Fresh-Seal® packaging?
Fresh-Seal® is our proprietary process to vacuum-seal the food and help lock in the moisture to maintain freshness, reduce freezer burn and improve shelf life.
Should I be concerned that a plastic film on the package is touching the food?
This is actually our Fresh-Seal® packaging, which is designed to be tightly sealed around the food to lock in freshness. It has gone through rigorous testing to make sure it complies with Federal standards that guarantee food safety. Our Fresh-Seal® packaging has no impact on the flavor or texture of the delicious food inside.
I see a few air pockets under the Fresh-Seal® packaging. Is this okay?
Yes, that is simply the remaining air from our vacuum-seal process to lock in freshness.
Is the food safe and will it still cook properly if I've punctured the film or peeled back the seal?
Oops! Our frozen meals are designed to cook best with the Fresh-Seal® packaging intact as heating begins. This allows for steaming and even heating of the food as the film balloons and self-vents. If you have punctured the film or peeled it back before heating the product, the food will heat but may not perform as well as desired.
Is it safe to heat and eat my Authentic Asia™ frozen meal if it has thawed?
Unfortunately, you should always toss out frozen meals if they thaw completely. Depending on the time and temperature of the thawing process, the food quality and safety may be compromised. But please grab another frozen meal, heat it up and enjoy!
Help! I followed the cooking instructions but my Authentic Asia™ frozen meal is still a little too cold.
Microwave ovens vary in power, so you may need to heat it for a bit longer. If your meal is still cold, continue to heat in 30-second increments until it is thoroughly cooked to 165°F.
Can I cook this in a conventional oven?
Sorry, Authentic Asia™ plates and Fresh-Seal® packaging don’t work well in a conventional oven. If you have one of our meals, we think you’ll be impressed with the results from cooking it in a microwave!
Can I recycle or reuse my Authentic Asia™ frozen meal packaging?
You can recycle all Authentic Asia™ packaging materials, except the film. If you would like more information, please contact your local recycling, solid waste, environment or public works department. They can explain the recycling options in your area.
We do not recommend reusing or reheating the plate. It was not designed to be a permanent dish.
Authentic Asia™ frozen meal packaging does not contain BPA, BPS, or BPF (bisphenol A, S or F).
The film separated from the tray while cooking and didn’t “balloon”, is my product still okay to eat?
I have a problem with my food. Who can I call right now?
Oh no! Please call us at 218-260-4962.
Who is Charoen Pokphand and Bellisio Foods?
Charoen Pokphand Foods Public Company Limited (CPF) is a company of Charoen Pokphand Group (CP) and is headquartered in Bangkok, Thailand. CPF is one of the world’s leading agro-industrial and food companies with a focus on world class food production through innovation, responsible procurement and transportation and vertical integration. CPF operates in 16 countries, exports products from Thailand to over 30 countries, and employs over 20,000 people across the world. The vision for the future is to become the “Kitchen of the World.”
A subsidiary of CP, Bellisio Foods is passionate about food! For over 25 years, Bellisio has been feeding families all over the world, preparing favorite recipes with the finest ingredients. Bellisio focuses on quality and convenience and is continuously innovating to meet and exceed your expectations. To learn more, visit www.bellisiofoods.com.